Accessibility & Support for Vulnerable Customers
At PayAlly, we’re committed to making our services accessible to everyone and to supporting customers who may be vulnerable. If you experience any difficulty using our website or services, please contact us through any of the channels below.
Contact us: service@payally.co.uk | +44 (0)208 0595 005 | +44 (0)752 0646 555 | +44 (0)330 777 2244.
What you can expect on our website:
- Clear and consistent navigation across the site.
- Ability to zoom the page up to 500% without text spilling off the screen.
- Keyboard-friendly design so you can navigate most pages using only the keyboard.
- All videos include closed captions.
- Many browsers offer built-in text-to-speech features to read page content aloud (see your browser’s Settings/Preferences).
If you have suggestions to improve accessibility, email us at service@payally.co.uk.
Navigating without a mouse
You can move through links, buttons, and forms using Tab, Shift+Tab, and arrow keys. Most browsers also support keyboard zoom shortcuts: Ctrl + “+” to zoom in, Ctrl/Cmd + “–” to zoom out, and Ctrl/Cmd + “0” to reset.
Visual access tips
If you have a visual impairment, try increasing zoom (up to 500%) or enabling your browser’s text-to-speech/reader mode via Settings. If these don’t meet your needs, contact us and we’ll help you access your account and information.
Hearing or speech support
- All videos on our site include closed captions so you can read what’s being said.
- If you prefer to communicate in writing, you can use our approved text-relay or web chat service: info@payally.co.uk
When your circumstances change
If personal or professional changes mean you need tailored support with PayAlly products or solutions, get in touch and we’ll help you with appropriate options.
Contact: info@payally.co.uk or call the numbers above +44 (0)208 0595 005.
Feedback and continuous improvement
